What is a Cloud based call center solution?
Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
Who benefits from the cloud?
Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
- Rapidly growing companies
- Enterprises grown through acquisitions
- Enterprises grown through acquisitions
- Organizations with multi-site centers
- Requirements for work at home agents
- Variable demand needs
- Small/Medium companies needing advanced services
Why choose iSolutions’s cloud call center software?
Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
Scale-you can expand usage needs on-demand, without additional time or expense to update hardware.
Improved reliability-by aggregating the requirements of tens of thousands of customers, cloud platforms offer greater reliability than what most can afford to implement independently
Elasticity-you can scale up and scale back down just as easily, responding to changing needs without penalty. Use what you need, when you need it.
Cost control-you can prototype, build, deploy, and rapidly iterate with little or no impact on your operating budget. Without compromising quality, you’ll likely experience significant cost savings
Cloud contact center features
Cloud-based call center solutions are, unsurprisingly, hosted offsite in the cloud by a business service provider. It is a web-accessible platform for handling customer calls and interactions.
ACD:AnAutomatic Call Distributor (ACD) is a telephony software system that answers incoming calls and routes them to a specific agent or department within a company.
Predictive dialer:An outbound calling system that automatically dials from a list of telephone numbers, much like autodialers or robodialers.
Unified messaging:integration of different electronic messaging and communications media (e-mail, SMS) technologies into a single interface.
Voice Logger:Aprogram used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.
Database:iSolutions provides all essential data import automation tools and integration with your existing database structure.
Reporting:Keep track of the data and metrics around all calls made and received with reporting that provides insight into call results.
CRM:A software tool that call center agents use to enhance the customer experience and increase efficiency.
IVR System:An automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
iSolutions Cloud call center software VS others
| items | iSolutuons | Other vendors |
|---|---|---|
| Remote Call Center Monitoring | It is manageable from anywhere/any place | Other solutions only offer premise based solution |
| Easy installation | It is very easy to install | Difficult to install, need support engineer’s assistance |
| cost | Cost effective | Huge onetime cost, maintenance cost |
| Hardware &power | Do not need to depend on Hardware and power | Totally depended on hardware and power |
| Connectivity | Maintains 4 IP operator, so downtime percentage is low | Maintains Single IP operator so downtime percentage is high |
| Work from home | Agents can work from home | Premised based solution so agents have to come to the center |
| IT support | 24/7 support from dedicated support engineers | Difficult to maintain 24/7 IT support because it is very costly |
