IVR Based Services If the business grows, the number of calls from consumers can rise. Your consumers will contact you and inquire about your products/administrations, request help or potentially buy merchandise by telephone. It becomes impossible for the workers to work with them all satisfactorily at the point where the number calls rise. This will affect your customer relations and the primary concern of the company personally. In addition, for this reason, you would have to support personnel and venture costs on a basis. An outbound IVR is typically used to establish Proactive Outbound Connectivity in AN external contact center. This technology helps an organization to communicate with its clients on multi-channel, proactively and mechanically, such as automated phone calls, SMS notifications, email messages or social media posts.